Terms and Conditions
Company data
Steambros
Beech avenue 12
2390 Oostmalle - Belgium
Info@steambros.be 32 (0)488 05 79 37
VAT number: BE0778.553.375
Article 1: General provisions
The e-commerce website of Steambros, a GCV with registered office at Beukenlaan 12 Oostmalle, VAT BE0778.553.375, (hereafter Steambros) offers its customers the opportunity to purchase the products from its webshop online.
These Terms and Conditions ("Terms") apply to any order placed by a visitor to this e-commerce website ("Customer"). When placing an order through the Steambros web store, the Customer must expressly accept these Terms, thereby agreeing to the applicability of these Terms to the exclusion of all other terms. Additional terms and conditions of the Customer are excluded, unless they have been expressly accepted by Steambros in advance, in writing.
Article 2: Price
All stated prices are expressed in EURO, always inclusive of VAT and all other duties or taxes that are required to be paid by the Customer.
If delivery, reservation or administrative costs are charged, this will be stated separately. Shipping costs are calculated when the transaction is processed on our webshop, before payment is made we inform the customer of any shipping costs.
The indication of price refers exclusively to the articles as described verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.
Shipments of our RRCustoms/BadBoys car cosmetics products:
Shipping within Belgium:
- Up to and including €75: €6.95 From €75: Free
Shipping to the Netherlands, France or Germany:
- Up to and including €200: €17.95 From €200: Free
Shipments of all machines such as steam cleaners, ramps, vacuum cleaners, etc.:
we work with weight and size rates:
- Package of 0-23 kg, less than €363 = €18.15 Shipping costs. (e.g. a steam hose is a small box) Package of 0-23 Kg, more than €363 = Free. Pallet, less than €363 = €90.75 shipping costs Pallet, more than €363 = Free. Large boxes such as vacuum cleaners or a Haaga sweeper that do not exceed the maximum size indicated below, but fall within the 23 kg category, are €60.50.
Small Package:
Maat: max. 80x60x50 cm (lbh)
Weight: max. 23 kg
The above are the maximums that may be sent as a 'package'. Anything heavier or larger will be shipped on a pallet.
Haaga sweepers excluded from Franco delivery!
Shipments of Haaga sweepers:
- 1 Haaga sweeper: €60.50. Multiple Haaga sweepers (shipments that must be sent on a pallet)
Then the shipping costs are € 90.75.
The above delivery prices are incl. VAT.
Article 3: Offer
Despite the fact that the online catalog and the e-commerce website have been compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors or is not up-to-date. Obvious mistakes or errors in the offer do not bind Steambros. Steambros is only bound by an obligation of means with regard to the correctness and completeness of the information provided. Steambros is in no way liable in the event of manifest material errors, typesetting or printing errors.
If the Customer has specific questions about, for example, sizes, colour, availability, delivery time or delivery method, we request that the Customer contact our customer service in advance.
The offer is valid while stocks last and can be modified or withdrawn by Steambros at any time. Steambros cannot be held responsible for the unavailability of a product. If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.
Article 4: Online purchases
The Customer has the choice between the following payment methods
- via credit card via bank card (Bancontact) via transfer to account number BE87 0019 1965 8894 via PayPal Mollie Payments
Steambros is entitled to refuse an order due to a serious failure of the Customer with respect to orders in which the Customer is involved.
Article 5: Delivery and execution of the agreement
Articles ordered through this webshop are delivered in Belgium and the Netherlands.
The deliveries of RRCustoms/BadBoys line within Belgium are made by Bpost, orders placed before 2:00 PM are shipped the same day.
Due to the Covid-19 crisis, your package may be delivered later.
The deliveries of our machines and accessories will depend on the stock of our suppliers, which can differ per type of device.
Most machines and accessories have a delivery time of no more than 7 days.
Any visible damage and/or qualitative shortcoming of an item or other shortcoming in the delivery must be reported to STEAMBROS by the Customer without delay.
The risk of loss or damage passes to the Customer as soon as he (or a third party designated by him, who is not the carrier) has acquired physical possession of the goods. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by STEAMBROS.
Article 6: Retention of title
The delivered articles remain the exclusive property of STEAMBROS until the moment of full payment by the Customer.
The Customer undertakes, if necessary, to inform third parties of STEAMBROS's retention of title, e.g. to anyone who would seize items that have not yet been fully paid for.
Article 7: Right of withdrawal
You can find this at www.steambros.be/herroepingsrecht
Article 8: Warranty
Under the law of 21 September 2004 on the protection of consumers when selling consumer goods, the consumer has legal rights. This legal guarantee applies from the date of delivery to the first owner. Any commercial guarantee does not affect these rights.
To invoke the warranty, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.
For items purchased online and delivered to the Customer's home, the Customer must contact customer service and return the item to STEAMBROS at its expense.
If a defect is detected, the Customer must inform STEAMBROS as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 months after its discovery. Afterwards, any right to repair or replacement will lapse.
The (commercial and/or legal) guarantee never applies to defects that arise as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, adjustments or changes to the article, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.
Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, unless the Customer proves otherwise.
Article 9: Customer Service
STEAMBROS customer service can be reached on telephone number 32 (0)488 05 79 37, by e-mail at info@steambros.be or by post at the following address Beukenlaan 12 – 2390 Oostmalle. Any complaints can be directed to this.
Article 10: Penalties for non-payment
Without prejudice to the exercise of other rights that STEAMBROS has, in the event of non-payment or late payment from the date of the default, the Customer owes interest of 10% per annum and interest of 1% per month on the non-payment by operation of law and without notice. amount paid. In addition, the Customer is legally and without notice liable to pay a fixed compensation of 10% on the amount concerned, with a minimum of 25 euros per invoice.
We charge a fixed amount of €7 per sent letter for each reminder letter sent.
Without prejudice to the foregoing, STEAMBROS reserves the right to take back the not (fully) paid items.
Article 11: Privacy & Article 12: Use of cookies
You can find this at www.steambros.be/privacy
Article 13: Affected validity - non-renunciation
If any provision of these Terms is declared invalid, illegal or void, this will not in any way affect the validity, legality and applicability of the other provisions. The failure at any time by STEAMBROS to enforce any of the rights set forth in these Terms, or to exercise any right thereof, shall never be deemed a waiver of such provision and shall never affect the validity of such rights.
Article 14: Change of conditions
These Conditions are supplemented by other conditions to which explicit reference is made, and the STEAMBROS general terms and conditions of sale. In case of contradiction, these Terms and Conditions will prevail.
Article 15: Evidence
The Customer accepts that electronic communications and back-ups can serve as evidence.
Article 16: Applicable law – Disputes
Belgian law applies, with the exception of the provisions of private international law regarding applicable law.
The courts of the Consumer's place of residence are competent in legal disputes. The Consumer can also turn to the ODR platform (http://ec.europa.eu/consumers/odr/).
Article 17: Tinq/Pollet petrol station discounts
You are entitled to a 10% discount from our webshop when presenting a valid fuel certificate/refueling note from petrol stations Tinq & Pollet (minimum 40 litres). Please email the tank receipt together with your full name to info@steambros.be
Discount NOT applicable for Haaga assortment.
When requesting a quote for a device NOT from our webshop, you should state that you have a valid tank receipt/refueling certificate and we will also deduct a 10% discount on this in the quote/invoice that you will receive.
This discount cannot be combined with other promotions!
Right of withdrawal
The provisions of this article only apply to Customers who, in their capacity as consumers, purchase items online from STEAMBROS.
If the right of withdrawal applies:
The Customer has the right to withdraw from the agreement within a period of 14 calendar days without giving reasons.
The withdrawal period expires 14 calendar days after the day :
... in the case of services: "from the conclusion of the contract";
... for sales contracts: "on which the Customer or a third party designated by the Customer, who is not the carrier, acquires physical possession of the good.";
... for agreements where the Customer has ordered several goods in the same order that are delivered separately: "on which the Customer or a third party designated by the Customer, who is not the carrier, acquires physical possession of the last good.";
... for contracts for the delivery of a good consisting of several shipments or parts : "on which the Customer or a third party designated by the Customer, who is not the carrier, acquires physical possession of the last shipment or the last part.";
... for agreements concerning regular delivery of goods during a certain period: "on which the Customer or a third party designated by the Customer, who is not the carrier, acquires physical possession of the first good.".
To exercise the right of withdrawal, the Customer must
STEAMBROS
BEACH AVENUE 12
2390 OOSTMALLE - BELGIUM
INFO@STEAMBROS.BE
via an unequivocal statement (e.g. in writing by post, fax or e-mail) of his decision to withdraw from the contract. The Customer can use the attached model withdrawal form for this, but is not obliged to do so.
If you offer the consumer the opportunity to fill in and send information about the withdrawal from the contract electronically via your website, you must insert the following text: "The Customer can also electronically fill in and send to our e-mail address [info@steambros.be].
If the Customer makes use of this option, we will immediately send the Customer a confirmation of receipt of his withdrawal on a durable data carrier (e.g. by e-mail).
To comply with the withdrawal period, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.
The Customer must return or hand over the goods to STEAMBROS without undue delay, but in any case no later than 14 calendar days after the day on which it has communicated its decision to withdraw from the contract to STEAMBROS.
STEAMBROS
BEACH AVENUE 12
2390 OOSTMALLE - BELGIUM
or on
MICHAL OF MISIURSKI
ANTWERPESTEENWEG 196/2
2390 WESTMALLE - BELGIUM
. The Customer is on time if he sends back the goods before the period of 14 calendar days has expired.
The direct costs of returning the goods, €10 EUR, will be borne by the Customer.
If the returned product has diminished in value in any way, STEAMBROS reserves the right to hold the Customer liable and claim damages for any diminished value of the goods resulting from the use of the goods by the Customer that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Only articles that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.
If the Customer has requested that the provision of services begin during the withdrawal period, the Customer will pay an amount that is proportional to what has already been delivered at the time he informed us that he is withdrawing from the contract, compared to the full performance of the agreement."
If the Customer cancels the agreement, STEAMBROS will refund all payments received from the Customer up to that point, including the standard delivery costs, to the Customer within a maximum of 14 calendar days after STEAMBROS has been informed of the Customer's decision to cancel the agreement. revoked. For sales agreements, STEAMBROS may withhold reimbursement until it has received all the goods back, or until the Customer has demonstrated that it has returned the goods, whichever comes first.
Any additional costs resulting from the choice of the Customer for a different method of delivery than the cheapest standard delivery offered by STEAMBROS will not be refunded.
STEAMBROS will refund the Customer with the same means of payment as the Customer used for the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged any costs for such reimbursement.
If the right of withdrawal does not apply, state why based on the following categories:
The Customer cannot exercise the right of withdrawal for:
- service contracts after the full performance of the service [if the performance has begun with the express prior consent of the Customer, and provided that the Customer has acknowledged that he will lose his right of withdrawal once the contract has been fully performed]; the supply or provision of goods or services whose price is subject to fluctuations in the financial market that are beyond the influence of […] and which may occur within the withdrawal period; the delivery of goods manufactured according to the Customer's specifications, or which are clearly intended for a specific person; the delivery of goods that spoil quickly or with a limited shelf life; the delivery of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and of which the seal has been broken after delivery; the delivery of goods which, due to their nature, are irrevocably mixed with other products after delivery; agreements where the Customer […] has specifically requested to visit him in order to carry out urgent repairs or maintenance there;
Appendix 1: Model withdrawal form
Dear Customer, you only need to fill in and return this form if you want to cancel the contract.
On:
STEAMBROS
BEACH AVENUE 12
2390 OOSTMALLE - BELGIUM
INFO@STEAMBROS.BE
I/We (*) share(s) (*) hereby inform you that I/we (*) revoke/revoke (*) our agreement concerning the sale of the following goods/provision of the following service (*):
Ordered on (*) Received on (*):
Name(s) of consumer(s) :
Address consumer(s) :
Signature of consumer(s) [only if this form is submitted on paper]:
Datum:
(*) Strike out what is not applicable.
General rental conditions STEAMBROS.
- The renter must be able to identify himself by means of a valid driver's license or passport and, if requested, be able to deposit a deposit in accordance with the value of the machine. The lessor hereby leases goods to the lessee, who accepts this as described in the tenancy agreement against the conditions stated in this agreement. The lessee declares to have received specified goods and to return them at the end of the rental period. Rental machines travel at the expense and risk of the lessee. The rental prices are based on a use of 5 working days, each of 8 hours per day. If the machines are used on Saturdays and/or Sundays, this must be reported. The rental calculation starts at the moment of leaving our warehouse or yard. The tenant undertakes to pay the rent in cash at the end of the rental period, less any deposit paid, unless otherwise agreed. For a rental period of longer than 1 month, the tenant undertakes to transfer this to the relevant bank account of the lessor within 10 days of the date of the suspense account. If the payment term of 10 days is exceeded, the tenant is obliged to pay, as stated in the general terms and conditions of delivery and payment, of which these terms and conditions form part. The tenant is prohibited from: a. Handing over the property to third parties for use (except for use when it is rented with several people), keeping it or renting it out, nor selling it or alienating it in any other way . b. To disassemble the good in whole or in part, except insofar as it concerns the exchange of the usual accessories such as nozzles and hoses, etc. c. To carry out or have carried out any repairs to the property without the express permission of the lessor. Malfunctions in the rented property must be reported immediately to the office of or in writing to the lessor. Complaints about the rental period and/or the rental amount are not possible and are therefore not deducted from the rental price. Repairs to the rented property may only be carried out by or on behalf of the lessor. To avoid the risk of damage or injury to himself or to third parties and to prevent damage to the good or goods of third parties, the lessee must treat the good both in and out of use with the required care and with due observance of the instructions given. All costs related to the transport and assembly of machines are the responsibility of the lessee, at the rates applied by the lessor on the basis of subsequent calculation. The tenant is obliged to properly maintain the rented property. The rental machines are insured by the lessor. All sudden and unforeseen material damage to and/or loss of and/or destruction of the insured objects is insured, with the exception of Article 276 of the Dutch Civil Code. Therefore, the insurance also covers damage caused by all external contingencies, operating errors, incompetence and negligence, theft. Missing or embezzlement is excluded, as well as gross negligence/negligence on the part of the tenant. In the latter case, the lessee must pay the new value of the good to the lessor in accordance with the price list applicable at that time, without prejudice to the lessee's obligation to compensate the lessor for all other damage, including loss of profit, costs and interest. Loss, alienation, damage, decay, theft or embezzlement, or storage of the property must be reported to the landlord in writing after discovery by the tenant. The tenant is liable for all damage that may be caused to the rented property during the rental period, whether or not through the fault of the renter and irrespective of whether this occurs in or outside force majeure, this also includes damage resulting from incorrect fuel use or failure to maintain the correct oil level or cooling water level. The tenant is furthermore obliged to reimburse the landlord for the amount for which the landlord, as the owner of the rented property, is held liable by third parties or the government for compensation and/or fine and precario claim tax during the rental period. Fuel, any necessary oil and any necessary accessories must be obtained at the tenant's own expense. These costs are not included in the rental rate. The tenant undertakes to return the rented property to the lessor in undamaged condition after the rental period has expired or - at the lessor's discretion - to a location designated by the latter. If the tenant delivers the rented property in a damaged condition, he is obliged to compensate the landlord for all damage and/or to be suffered as a result, including trading loss. All costs for judicial and extraordinary measures, including collection costs, shall be borne by the tenant, which the landlord may deem useful or necessary for asserting his rights under the agreement. The lessor reserves the right at all times to dissolve the rental agreement, without judicial intervention, and to repossess the rented property without delay, without prejudice to the lessor's right to claim compensation from the lessee for costs, damages and interest. The lessor is not liable for costs and/or damages for the tenant and/or third parties caused by stagnation in the use of the rented property due to defects, incorrect use, maltreatment by the tenant or his staff or third parties, delays in transport upon delivery or relocation, strike, molestation or otherwise. The tenant is obliged to indemnify the landlord against all claims that third parties may bring against the landlord in respect of damage caused by the rented property. Deviations from these provisions are only valid if confirmed in writing by the landlord. The tenant is deemed to be familiar with these provisions and undertakes to comply with them through his assignment. Upon request, the lessor will send a copy of the rental rate list. Fuel, oils and coolants are at the expense of the lessee. For excessive wear and tear on hoses, nozzles and miscellaneous, a one-off amount will be charged in accordance with the wear and tear of the parts mentioned.